For Family

When someone you care about has cancer, it's important to know just what to say or do and how best to provide support. While the cancer patient's life changes, it doesn't stop. Your role as a caregiver or friend is extremely important. If you live with the patient, you may be called on to do more than you have had to in the past. If you are a friend, helping the family or the patient with even a small act of kindness can make a difference.

FLHO realizes that the family of a cancer patient needs information, support, and access to the patient's medical team and our facility as well. Please be sure to visit our Resources section to learn about cancer, chemotherapy, support resources (for you as well as for the patient), and much more. Here is an overview of what to expect at FLHO.
 

Our Treatment Room


All potential companions should be listed on the patient's FLHO HIPAA form so that treatment may be discussed in their presence. One companion at a time is welcome to join the patient during his or her chemotherapy. We provide a chair and can also set up a worktable for the companion. Companions are expected to respect the privacy and confidentiality of other patients receiving treatment and not to disturb others while visiting.

A laptop or other personal electronic device is welcome with the understanding it is to operate silently and that our facility offers no wired or wireless Internet access. Cell phone usage is not permitted in patient treatment areas. FLHO is not responsible for the loss or damage of companions' belongings.
 

While Visiting


Companions should be healthy and follow all hand-washing and other hygiene requests made by staff or posted in restrooms. Please do not come to FLHO if you have a cold or other illness as chemotherapy reduces the effectiveness of our patients' immune systems.

FLHO is not able to provide meals, but we do have ginger ale, fruit juices, coffee and tea available. Free parking is available close to the entrance to our facility.

Our staff is available to you to explain what the patient is likely to feel during and after receiving chemotherapy. Please feel free to ask us questions. We also have available in our waiting room and to the right of our reception desk a large selection of cancer and blood disorder information that is free for the taking.

Should you be dropping off the patient for treatment and then returning to take them home, feel free to call our office during the day to find out when the patient will be discharged.

Family Resources


When your family member
is diagnosed with cancer:
What to know.

When a family member has to break the news of a diagnosis of cancer to the patient.

Helping children when a family member has cancer.

When you are a caregiver.

For teens with cancer.


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6 Ambulance Drive, Clifton Springs, New York 14432
Phone: 315.462.1400 | Fax: 315.462.2639